Privacy notice

Last updated 30 October 2026

Gravity One Climbing and Fitness (Pty) Ltd T/A Bloc11 is the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA). This notice says what we collect, why, and who sees it.

What we collect

• Who you are: your name, ID number, date of birth, email, phone number and emergency contact.
• Your waiver: your signature and the signed waiver, with the time, IP address and device details recorded when you sign. For anyone under 18, the same details for the parent or guardian who signs.
• Your membership: your plan, its dates, and your visits to our gyms.
• Payments: what you bought and paid. If you pay by debit order, your bank account details and signed mandate. If you pay by card online, we receive the amount and confirmation from Yoco but not your full card number.
• Invoiced groups: the contact details of the person at the organisation, and the names of the climbers an invoice covers.

Why we use it

• To run your membership and let you into the gym.
• To take payment, collect debit orders and keep accounting records.
• To keep you safe and reach your emergency contact if something happens.
• To meet our legal obligations, including tax and financial record keeping.

We send you messages about your membership and payments. We do not send marketing without your consent.

Who we share it with

We use service providers who handle information for us under our instructions. Some of them, including Google, Lightspeed and Cloudflare, store or process information outside South Africa.

• Netcash: debit orders, bank account checks and EFT payments.
• Yoco: card payments at the gym and online.
• Lightspeed: our point of sale.
• Google: email and calendars.
• Cloudflare: securing and delivering our websites.
• WaiverForever: waivers signed before we brought signing in-house.

We do not sell your personal information. We share it with others only where the law requires it or you ask us to.

How long we keep it

We keep your information for as long as we need it for the purposes above, and for as long as the law requires, such as tax and accounting records.

Your rights

You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Email [email protected]. Some records must be kept by law, and we will tell you if that applies.

If you are unhappy with how we have handled your information, you can complain to the Information Regulator.

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